Prepaid Management
Comprehensive Service and
Revenue Management for the Mobile Provider
Recognized by mobile service providers large and small as having the
best price performance in the prepaid services industry.
AEGIS/SECURE supports pay-as-you-go and unlimited plans in any
combination along with data, content, text messaging, and roaming.
Taking Prepaid to New Limits
Unibill designed their prepaid services platform from the ground up
to support the requirements for traditional prepay demographics
while opening the doors to the burgeoning youth, aging baby boomer,
and wire line substitution markets.
AEGIS/SECURE handles the entire customer lifecycle, from activation
and top-up through customer care and hot lining. Fully integrated
with 3rd party payment processing companies. Unibill also provides
their own point-of-sale payment service that can dramatically reduce
the costs for direct retail stores and local fill-ins.
Customer contact is crucial to managing prepay satisfaction and that
is why Unibill offers a range of state-of-the-art call center
services. Fast, accurate activations, superior customer service, and
dedicated retention campaigns are all standard elements of the
AEGIS/SECURE experience.
AEGIS/SECURE comes standard with:
Internet VPN Link • Roaming Clearing • SMS • IVR Care and Top-Up
How it works
The subscriber's lifecycle begins with the purchase of a phone and
airtime through any number of channels, including direct retail LFIs,
agents, and the web.
Order entry, service activation, and payment processing are all
handled through a web-enabled point of sale (POS) system that is an
integrated component of AEGIS/SECURE.
Once the subscriber incurs usage, real-time or near real-time event
records are generated by the network. These events may be voice
calls, short or text messages, ring tones, songs, games or other
content.
AEGIS/SECURE receives these usage records, modifies them into a
standard format and extracts the relevant information required for
debiting a subscriber's account according to the rate plans that are
in effect.
The mobile service provider may design rate plans that encompass
simultaneous combinations of measured and unlimited service across
any type of service or event mode, such as:
- Local
- Toll (long distance)
- Roaming
- Short Messaging Service
- Digital Content
- On-Net to On-Net
- Closed User Group
- Time of Day
- Day of Week
- Holidays
If you can dream it, Unibill and
AEGIS/SECURE can do it.
AEGIS/SECURE Business Process
Flows
Event Record Processing • Value Bucket Maintenance • Point of
Sale - Web • Point of Sale - Retail
Point of Sale - Debit • Point of Sale - IVR • Nightly Processing
Unibill's solution covers all aspects of the prepaid business model.
Unlike postpaid billing systems adapted to the prepaid environment,
AEGIS/SECURE was built from the ground up to satisfy all
requirements for the mobile service provider.
AEGIS/SECURE clients are free to design their own unique process
flows and Unibill's dedicated support staff will configure and place
them into production without delay.
Technical Specifications
A Word about Infrastructure
With the next generation of IBM eServer® iSeries™ servers, Unibill
has the flexibility to run on demand computing environments for IBM
i5/OS™ (the latest generation of IBM OS/400®), IBM AIX 5L™,
Microsoft® Windows®, Linux, IBM WebSphere®, Lotus®, Domino® and
Java™ solutions–all on a single highly integrated, powerful server.
Extensive growth options, resource virtualization and intuitive
management tools mean that iSeries servers provide Unibill not only
the power and capacity to run core prepaid applications, but also
the freedom and scalability to add new e-business applications on
the same server.
As the industry's first servers based on advanced IBM POWER5™
microprocessor technology–the ninth generation of IBM 64-bit
processor technology–IBM eServer iSeries servers are designed to
reduce complexity, streamline our infrastructure and enhance
productivity through server consolidation. All of this translates
into lower prepaid billing fees. By integrating applications onto a
single platform Unibill can grow our IT infrastructure along with
your company without adding an extra server every time you take on a
new business challenge or add a new service.
Unibill maintains a high availability environment. Our facility in
Lake Charles has been proven through the test of time and is the
only service bureau on the National Register of Historic Places.
Over the last seven years we have been providing prepaid billing and
customer care, our downtime can be measured in minutes.
Even with those remarkable statistics, our commitment to the
mission-critical nature of prepaid doesn't end there. We maintain a
mirror-image hot backup in a Dallas, TX Class A data center and in
the event of a major failure, AEGIS/SECURE can be restored and back
in operations in minutes. Revenue impact is minimized and, even more
importantly, customer satisfaction remains high.
Solution Support
As a service bureau with the emphasis on "service", Unibill provides
complete support for our clients. We are your partner for billing,
customer care and much more. Below is a partial list of the
information technology activities that Unibill performs on a daily
basis in support for our clients:
- Hardware Management
- Operating System Maintenance
- Hosting Facilities
- Network Facilities
- Business Process Design
- Documentation and Training
- Product Management
- Application Support
- Product Roadmap
- Help Desk / QoS Management
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