 Network
Monitoring
Globecomm delivers the highest quality of service in network
monitoring through its Network Operations Center, staffed
27/7 by both technicians and engineers experienced with satellite,
video and IP issues. The NOC monitors circuits on multiple levels to
ensure that service-level agreements are being met. In the event of
any incident, the monitoring system automatically triggers audible
and visual alerts, sends email to NOC technicians and key engineers,
and creates a trouble ticket to log and track the event.
Standard monitoring covers all satellite RF and IF components,
baseband equipment including routers and encoding platforms, and all
terrestrial connections to the Long Island International Teleport.
In addition to monitoring local operations, Globecomm offers
remote-site monitoring for multi-service VSAT and other two-way and
broadcast networks.
State-of-the-Art Tools
The following is a selection of the tools used to monitor network
operation:
- AxxSys M&C Software (developed
by Globecomm) monitors all earth station equipment at our facility
and the customer’s facilities using VPN technology.
- The Evertz MVP Platform monitors
video and audio broadcasts for frozen or black video, problematic
audio levels or loss of service.
- The What’s Up Gold System
monitors all IP services and hub equipment with IP interfaces.
- Spyglass Carrier Monitoring
Software (developed by Globecomm) monitors the RF carrier on the
satellite in order to detect signal level changes or signal
driving.
- A PixelMatrix MPEG-2 Analyzer
monitors all MPEG-2 transports and the parameters of the MPEG-2
transport streams as well as individual programs.
- A Multiple Router Traffic
Grapher monitors all types of IP circuits, including unicast and
multicast, for bandwidth usage and traffic types on the circuit.
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