Resort Manager

Your Solution For Increased Revenues In High-Churn Locations

Key Benefits:

• Pay-Per-View for Universities, Hotel and Rental Property
• Daily High-Speed Internet Service
• Automated VISA, MasterCard and American Express Billing
• Convenient ARU Ordering Features
• Provides for Issuing Credits and Property Reporting
• Interfaces with Analog and Digital Systems

Credit Card Billing for Pay-Per-Day and Pay-Per-View Transactions

When used in conjunction with the CableBridge system, the ETI Resort Manager software provides cable system operators with the ability to allow automated subscriber purchase of high-speed Internet access, pay-per-view movies, and special events with VISA, MasterCard, American Express and Discover bank cards. Resort Manager is ideal for properties with a high degree of churn, such as resort rental properties, resident training facilities, small hotels, hospitals, and universities. Payment by credit card for high-speed Internet access and movies generates revenues from a new customer base that traditional subscriber management systems can’t provide. With the Resort Manager, the cable system operator captures all the revenues without sharing income with a third-party service provider. The Resort Manager also supplements the features of the ETI CableBridge system, so the cable system operator can manage both the residential and resort subscriber base from one system.

System Description

With the Resort Manager software, the system is connected to the bank card service provider and the system controllers at each headend.

Resort subscribers order daily Internet access and Pay-Per-View movies and events using a touch-tone telephone through an ARU application provided with the system. When the subscriber enters the credit card number and expiration date, Resort Manager automatically authorizes the transaction and sends the commands to one or more of the addressable controllers at the cable operator's headend. Resort Manager automatically settles authorized transactions nightly for next day payment to the cable system operator’s bank account.

Resort Manager provides a graphical user interface so that customer service representatives can place orders and issue credits for resort subscribers. It also provides reporting of subscriber activity and electronic transaction settlement information.

System Features

• Daily Internet access and Pay-Per-View video services.
• Automated 24-hour subscriber access through integrated Audio Response Unit (ARU).
• American Express, VISA, MasterCard and Discover bank card billing.
• Interfaces directly with First Data bank card service for automated authorization and settlement.

ARU Provides 24-Hour Subscriber and Technician Access

The Resort Manager provides voice response applications through ETI's integrated CableCall™ ARU. These applications are available to your subscribers 24-hours a day, 7 days a week from any touch tone-telephone. See CableCall for more information.

Pay-Per-View

A resort subscriber can order a Pay-Per-View event by entering their room ID code and the channel number to be viewed. Special events can also be ordered by event code. Resort subscribers are prompted for their credit card number and expiration date. Resort Manager authorizes the transaction, and the subscriber is informed if the requested service will be provided. For orders that were successfully placed, Resort Manager automatically authorizes the event to the subscriber’s location at the appropriate time.

High-Speed Internet Access

For cable systems providing high-speed Internet access with the appropriate controller, Resort Manager can provide this service on a daily basis, and the service will be billed to the subscriber’s credit card.

For More Information

The Resort Manager system consists of an ETI CableBridge system equipped with the Resort Manager software option and CableCall integrated ARU ports. Consult with your ETI sales representative for assistance in selecting the appropriate mix of products for your application, and for more information regarding the addressable controllers supported for broadband services.