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New Offering From ETI Adds
Simplicity And Expediency To Mobile Workforces - Increases
Productivity
ETI Software Solutions, Inc.
June 1, 2009
ETI Announces SOLO Field Tech Assistant As Strategic Addition To
Its Triad Service Delivery Platform
Atlanta, GA -- Enhanced Telecommunications (d/b/a) ETI Software
Solutions, Inc., (ETI) (www.etisoftware.com), today released SOLO
Field Tech Assistant for the Triad Service Delivery Platform (SDP).
This is the first module in the new product line of SOLO Triad Web
Applications; it empowers field technicians to work independently,
without requiring assistance from dispatchers or CSRs.
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SOLO Field Tech Assistant is a
thin client, browser-based web application that provides field
technicians the freedom to assign subscriber premise equipment (FTTH
ONTs and Set Top Boxes) and services, and open/close work orders
without requiring any assistance from the business office. SOLO
Field Tech Assistant can be securely run on virtually any
browser-capable device including notebook computers, PDAs, tablet
PCs, and smartphones.
Technicians logged into SOLO Field Tech Assistant are able to access
details of subscribers' accounts, instantly map service addresses,
swap or assign devices, as well as create or complete work orders
independently from the field. Whether a scheduled installation, or
an unexpected service outage, SOLO Field Tech Assistant empowers
one's workforce to satisfy customers' needs around the clock, from
any location, saving time and money.
"SOLO Field Tech Assistant is a great addition to our product set,"
said Pete Pifer, Chief Executive Officer, ETI Software. "Real-time
information on the location and status of assets, combined with the
ability to dynamically complete work in the field, will lead to
significant improvements in a tech's productivity, and increase
subscriber satisfaction."
In the coming months, ETI will provide more details about an
additional SOLO Triad Web Application - SOLO Subscriber Self-Care.
SOLO Subscriber Self-Care will facilitate remote DVR scheduling, TV
Ticket redemption for prepaid services, and account inquiry
capabilities - all through a web-based client.
About Enhanced Telecommunications, Inc. d/b/a ETI
Software Solutions (www.etisoftware.com)
ETI Software's world-class software products enable telephone,
utilities and municipalities to successfully sell, bill and activate
telecommunication services. With unparalleled provisioning
capabilities, ETI's products instantaneously activate voice, video
and data services to any technology over any network topography,
including Fiber-to-the-Premise. Founded in 1992, the company is
headquartered in Atlanta, Georgia and privately held. |
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